Inkulumo isiko ekuxhumaneni ibhizinisi.

Inqubo wabelana ngolwazi - lokhu zokuxhumana. Isiko kusho iziqondiso kanye nezimiso esivela kuyo yonke imiphakathi. Ibhizinisi isiko - kuyindlela ledzingekako ubudlelwano kwezamabhizinisi. Inkulumo isiko e zokuxhumana ibhizinisi kusekelwe ezimisweni ezimisiwe ka ngosiko kanye namasiko ezizwe.

Esikhathini kwezohwebo, ibhizinisi, ezombusazwe kanye nezinye izindima ezibalulekile imihlangano ibhizinisi umsebenzi sife kanye nezingxoxo, ngakho isiko yokukhuluma zokuxhumana ibhizinisi kubaluleke kakhulu. Psychology nasezimisweni zokuziphatha ukuxoxisana izinqubo ukufunda ngabanye hhayi kuphela, kodwa futhi izinhlangano nobuchwepheshe ukuxoxisana zifundiswe phakathi ukuqeqeshwa ongoti. imihlangano yebhizinisi futhi nezingxoxo abazenzi ngamazwi, okusho ngomlomo, ngamazwi, ngakho-ke sidinga abahlanganyeli ukuxhumana hhayi kuphela abanekhono, kodwa futhi ukwazi izimiso zokuxhumana inkulumo. Lokunye lokubaluleke ngalokulinganako kukhona ekuthinteni, ngibone isimo sobuso bakhe, ukuthi ahambe ke, ngamafuphi ekuxhumaneni buthule. Ubuningi kubalulekile ukwazi futhi ukulandela izici non-ngamazwi yokuxhumana ezingxoxweni nabalingani angaphandle, amelela ezahlukene izinkolo ezikhona.

Isiko yokukhuluma zokuxhumana ibhizinisi hhayi kuphela kubonakala njengoba ifomu ekhethekile yokuziphatha futhi izinhlelo izimpawu. ingxoxo yebhizinisi ifaka phakathi isiko okunengqondo, ngamazwi, non-ngamazwi, ezingokwenyama nezingokwengqondo. Ngesisekelo isiko lolwazi ukuhloniphana futhi ukuthakazelelwa yiyo, kuvela lezi zimfanelo ngezindlela eziningi incike umphumela izingxoxo eziqhubekayo.

Ibhizinisi ingxoxo - kuyinto exchange kolwazi kanye nemibono, ngaphandle ezihilela isivumelwano noma isivumelwano, kanye ezingafaki ekuthathweni edingekayo ukuba abantu babulawelwe kuzo. Kungase kube nenkulumo yamaphuzu izingxoxo.

Izingxoxo phezu nenqubo esemthethweni, okuyinto uzalela ethize. Umphumela izingxoxo, njengoba umthetho, kungagcini ukusayinwa imibhalo kanye nencazelo izibopho mutual. Lapho kulungiselelwa izingxoxo kubalulekile ukuchaza isifundo sabo, ukuthola abalingani ukuqaliswa yabo, ukuze baqonde izithakazelo ozakwethu bethu bebodwa, ukuthuthukisa ukuxoxisana uhlelo, khetha ithimba lochwepheshe, ukuxazulula izinkinga zenhlangano kanye ukukhipha izinto ezidingekayo. Ezingxoxweni, njengoba umthetho, kuthatha indawo ngaphansi kohlelo: ukuqala zokuxhumana - exchange kolwazi -argumentirovanie, kontrargumentirovanie - ukuthuthukiswa nokwamukelwa izinqumo - kwaqedwa inqubo yezingxoxo.

inkulumo isiko ekuxhumaneni ibhizinisi inikeza ithuba ungene ukuthengiselana ezinkulu ukwandisa nokulingana. Wonke umuntu ofuna ukuba uthuthuke kulesi sici has kwavela amathuba amahle kakhulu ngenxa yokuziphatha ibhizinisi kulotshiwe a lot of izincwadi, kodwa kukhona workshops kanye nezifundo, beqeqesha osomabhizinisi imfundamakhwela. zokuxhumana ngezwi ezingxoxweni zebhizinisi zingakuqeda yini ukuhlonyiswa ngezikhali ulwazi theory nje kuphela kodwa futhi ezisebenzisekayo adingeke khona ensimini yokuxhumana ibhizinisi, okwembula ngokucacile nokuxhumana kwabantu ngokusebenzisa ulimi. Ulimi, esikhundleni salokho, akuyona kuphela wokuxhumana abantu, kodwa futhi uba yomculo ulwazi kanye ithuluzi lokucabanga. Ngakho-ke, ukuxhumana ngezwi ezingxoxweni zebhizinisi phakathi kwabantu - lena indlela esiyinhloko ekufezeni esisikisela kulungiselelwa nasengqondweni evumayo. ukuxhumana ngokuyikho nabalingani ukuqinisekisa isimo esihle kanye nokudala amathuba nokubambisana baqhubeka, ngakho-ke kubalulekile ukwazi ukususa imizwelo engakhi interlocutors, sibe nekhono izixazululo ngokwengqondo. izingxoxo Amakhono ingxabano-free eziwumphumela ngenxa yalokho, ukuze yalokho win win isikole ephakeme yokuxhumana kwezamabhizinisi.