Imithetho yokuxhumana ibhizinisi

Ingxenye ebaluleke kakhulu kwebhizinisi ukukhulumisana ibhizinisi, ngakho ukwazi imithetho yokuxhumana ibhizinisi kanye nokuqalisa ulwazi izingxoxo ngempela ibhizinisi, ngoba inqubo yokwenza ibhizinisi emhlabeni lemali lanamuhla ngqo omkhulu ubudlelwano isikhathi. Uma lokhu akwanele enenhlonipho yokukhuluma nokuzinqumela ngomusa, kumele wazi sizisebenzise ibhizinisi izingxoxo imithetho yezinkulumo ibhizinisi, kanye imithetho ngokunikeza izinkulumo zeningi. Ukuqaphela imithetho zokuxhumana ibhizinisi, ubonisa bomsebenzi, futhi le mfanelo luyimfuneko ekuthuthukiseni elichumayo. Ukwephula imithetho yokuxhumana ibhizinisi, kungenzeka ukubhubhisa ekuqondisisaneni phakathi kwesibambisene nabo izinkontileka ukuthi kuyoholela ukudabuka othintana.

Sibala imithetho zokuxhumana ibhizinisi okuyizinto umlingiswa wakhe oyinhloko:

1. Isimo kubalulekile ukuxhumana yebhizinisi sokugcina isikhathi. Isikhathi ezindabeni ephawula maqondana yakho isikhathi zabanye abantu bakho kanye futhi kusiza zokuxhumana. Isinyathelo esibalulekile ukuqinisekisa ukugcina isikhathi, ihlela.

2. Ayikho ezingabalulekile kangako akuyona kwe. Kulokhu, Ubukhulu extra ingaba njengesihluthulelo nezinselelo ibhizinisi lakho, futhi ukuphila siqu nozakwabo. Zama ukukhuluma kuze kube seqophelweni, yebo, kodwa ngempela kafushane.

3. Ukuhlonipha imibono abalingani bethu kanye nozakwabo - hhayi isimo ezingabalulekile kakhulu ekufezeni impumelelo yanoma ibhizinisi. Ilukuluku nobugovu, ukungabekezelelani, noma isifiso sakhe sokwakhela umsebenzi abanye kuletha kuphela ukukhungatheka ukwehluleka. Inhlonipho ngokubona interlocutor, ikhono lakhe ukulalela futhi bezwe baqonde kuyisihluthulelo sempumelelo. Uma ungazange bazamukela amazwi interlocutor noma umbuzo, uke ababeziphatha wephule nenhlonipho inkulumo.

4. Kubaluleke ngokufanayo ukubhala nokukhuluma ulimi lolo lwethunga kwesokudla. Ikhono ukuqhuba ingxoxo ikuvumela ukuba bahlanganyele, esekele imibono yabo, futhi ngenxa yalokho, eyisebenzisa. Leli khono kuyadingeka kwetinhlavu ubudlelwano ibhizinisi noxhumana nabo.

5. Ngaphambi iqhaza engxoxweni kuyadingeka ukuze basho ngokucacile injongo yokuxhumana. Sebenzisa ezihlukahlukene izwi, kahle ngokukhetha amagama afanele esimweni esithile.

6. Gcina ukuzithiba ukuzithiba, ukubukela inkulumo yakho imizwa nemizwelo. Ungaphenduli ukuba luhlaza liluhlaza, bephonsa ezingeni isitha abafundisekile kahle, ozobonisa ukungabi khona isiko inkulumo.

1. Ukuxhumana nomuntu, ukugcina yakho imikhuba yethu yokukhuluma. Ungabi nombono isitayela zokuxhumana nomngane, ngokuqondene ulahlekelwa ukwehluka, ngokulingisa indlela yomunye yokuxhumana.

8. Imithetho yengxoxo ibhizinisi ngaphezu amakhono ibhizinisi futhi ahlinzeke isitayela izingubo zakho - yokugqoka.

Ngakho-ke amakhono ubugagu, imithetho eyisisekelo zomphakathi ukukhuluma kudingeka bahlale ngcono. Imithetho yokuziphatha ibhizinisi kungavula indlela empumelelweni, nje kudingeka wazi futhi uwasebenzise.

- Ukuze ngempumelelo inkulumo esekelwe mass ayacelwa bona silungise ihlelo nokwenza amaphuzu ayinhloko enkulumweni yakhe.

- Kuyinto efiselekayo ukugwema kokwenza ithoni uyafundisa.

- Zama adlulisele nandaba akho iziphakamiso ezashiwo usebenzisa buviyoviyo kwesokudla.

- Khuluma nje futhi ngokuphumelelayo.

- • Ukusebenzisa izilaleli, ukuze uqinisekise ukuthi ilungile, usebenzisa ama-agumenti angase aqinisekiswe.

- Ukuyeka le clichés isidina, clichés yokukhuluma kwakhe.

- Ukugcwalisa inkulumo emphakathini ukubuyela ngempumelelo ekuqaleni kwenkulumo, kanye kabusha Ukugcizelelwa amaphuzu ayisihluthulelo.

Naphezu kweqiniso lokuthi imithetho ilula ngokwanele, abantu abaningi basazibuza ningabalandeli lapho sizongena noma ukhohlwa ngazo, wathwalwa yizingelosi ingxoxo ethakazelisayo.