Indlela yokuqondisa amakhasimende: umgomo kanye nohlelo lokuqeqesha

Uke wezwa ngamayunivesithi nokuqeqesha, isihloko esiyiyona ndlela yokwenza amaklayenti ukwenza ibhizinisi? Ake sibone ukuthi yiziphi lezi zenzo nokuthi zingabasiza kangakanani kuwe noma kubasebenzi bakho.

Kuyini okusho ukuthi "ibhizinisi elibheke ngamakhasimende" lisho ukuthini?

Okuyinhloko yendlela yokwenza amaklayenti ukuthi ukugxila kwabasebenzi kubhekiswe ngokuyinhloko kumthengi noma kumakhasimende. Umsebenzi oyinhloko welungu ngalinye leqembu kufanele wenze konke ukuqinisekisa ukuthi lowo ogcwalisa umnyango wezimali oqinile ufuna ukubuyela kuwe kaningi.

Imigomo elandelayo yendlela yokwenza amaklayenti ingafakwa:

1. Ukuqonda okujulile nokwaneliseka kwezidingo zomthengi noma ikhasimende.
2. Ukuqaliswa kwemikhiqizo nezinsizakalo, ikhwalithi ehlangabezana nayo noma eqa okulindelekile komthengi.
3. Ukusebenzisana okuphumelelayo namakhasimende, okwakhiwa ngokuhloniphana.
4. Ukulungela abaphathi kunoma yiliphi izinga lokuvula ukuxhumana.
5. Ukuguquguquka kwenhlangano mayelana nokushintsha izicelo zamakhasimende namakhasimende.
6. Ukwakha imvelo yokunethezeka kwengqondo yeklayenti.
7. Isifiso sokusiza umthengi, ukuba nengxenye ekuxazululeni izinkinga zakhe.
8. Umsebenzi oqhubekayo ekuthuthukiseni izinga lomsebenzi.
9. Izenzo zokuhlela ezihlose ukuheha nokugcina amakhasimende.

Njengoba wazi, indlela yeklasi yokwenza ibhizinisi ihilela ngesikhathi esisodwa ukusebenza ezintweni ezine zokuthengisa: umkhiqizo, intengo, indawo, ukukhuthazwa. I-Scheme 4P (umkhiqizo, intengo, indawo, ukukhushulwa) ichazwe ngemininingwane eyanele encwadini edumile ye-"Kotential Marketing Marketing" kaFot Kotler.

Ukuhlelwa kwezinto ezibaluleke kakhulu ebhizinisini ekuqapheliseni indlela yokwenza amaklayenti? Kunamakhophi amaningi wokuthengisa, inani lawo aliphikisiwe. Kodwa ngohlobo olusha lwezobudlelwano zokwakha namakhasimende namakhasimende, inkampani ibeka ukugcizelela hhayi kumkhiqizo noma ngentengo. Isiqondiso esibaluleke kakhulu somsebenzi wabaphathi abaphezulu kanye nabanye abasebenzi kusebenzisana ngempumelelo namakhasimende.

Izinzuzo zendlela yokwenza amaklayenti zimi kanje:

1. Idumela elihle lebhizinisi lenkampani lenziwa emakethe.
2. Umjikelezo wamakhasimende athembekile ukhiwa, ukugcwalisa njalo i-cashier.
3. Kunamakhasimende amasha futhi amaningi namakhasimende axhumana nenkampani yakho ekunconyweni kwabangane.
4. Indlela yokwenza amaklayenti ikhuthaza ukukhula kwezokuthengisa nokukhula kwevolumu lebhizinisi.
5. Izindleko zokukhangisa ziyancipha noma zisebenza kahle.

Kungani ama-seminar nokuqeqeshwa kwamakhasimende?

Akuyona imfihlo ukuthi ukwethulwa kwendlela yokwenza amaklayenti kuqaliswa kancane kancane. Okokuqala, inkampani idinga ukutadisha amakhasimende ayo namakhasimende, ukuqonda nokulindela izidingo zabo. Ukwenza lokhu, abasebenzi kudingeka bemeze ngokwengqondo esikhundleni samakhasimende, ukuze baqonde:

• Yini ngempela abafuna ukuyithola uma isebenza enhlanganweni yakho;
• Yiziphi izimpahla namasevisi enza amakhasimende namakhasimende adinga?
• Lona isevisi ekahle evela endaweni yabo yokubuka;
• Ngumuphi ubunzima iklayenti ekutholeni izimpahla zakho noma izinsizakalo zezinsizakalo, ngenxa yalokho ezingakusiza;
• Ukuthi umthengi noma ikhasimende lilindele ukuthola, ngokubambisana nawe, kungakhathaliseki ukuthi kungenzeka yini ukwenza okunye kuye;
• Okungabangela imizwa emihle kumakhasimende, njengoba inkampani yakho ikwazi ukuletha injabulo kumthengi.

Kubalulekile ukufeza iphuzu ngalinye lokuxhumana neklayenti: izinto zokukhangisa, izingxoxo zocingo, izindawo zokupaka ehhovisi lakho noma esitolo, inqubo yenkonzo.

Enye yezincazelo ezinhle kakhulu ekusebenziseni indlela yokuthengiswa kwamakhasimende ekuthengiseni inikezwa nguJohn Schole. Uchwepheshe waseMelika onkonzo yekhwalithi ubonisa ukugxila ekulaleleni ngokucophelela kumakhasimende, ukurekhoda njalo izifiso zabo nezikhalazo. Ukuthola impendulo evela kubathengi namakhasimende ngendlela yokugcwalisa imibuzo kungasebenzi, ngokusho kukaShole. Akuwona wonke amaklayenti afuna ukugcwalisa imibuzo, nalabo abamukelayo bathambekele ekugqeni iqiniso. Abasebenzi abaningi bezokwaziswa bathola kumakhasimende namakhasimende ekusebenzeni komsebenzi. Ngokusekelwe kulo, inkampani ingathuthukisa kakhulu izinga levisi. Ngakho-ke, isibonelo, uma amakhasimende efuna ukukubiza ebusuku, kubalulekile ukubanika lelo thuba. Uma kungenjalo, inkampani, ikakhulukazi, izolahlekelwa ithuba lokusebenza nabathengi abahlala kwenye ingxenye yomhlaba.

Ukuqaliswa kohlelo oluxhunywe ngamaklayenti ngeke kwenzeke uma ifilosofi yabasebenzi yenkampani yokwenza ibhizinisi ayifundiswa kahle. Ubunzima bukhona eqinisweni lokuthi ubuciko bokusebenzisana okuphumelelayo nabathengi namakhasimende angeke kudluliselwe ngombono. Kunalokho, ikhuliswe emkhathini jikelele wenkampani. Imenenja ephezulu yenkampani kanye nabaphathi abaphakathi nabo kufanele babeke isibonelo sokuziphatha kwamakhasimende.

Kuthiwani ngemibhalo eqondisa inqubo yamakhasimende? Indlela yokwenza amaklayenti ebhizinisini ngeke izeke, uma sizibophezela ekutsheleni abasebenzi ukuthi bangayithengisa kanjani. Kubalulekile ukwenza uhlelo lokusebenza olusebenzayo nabathengi namakhasimende.

Izinhloso zokuqeqeshwa ngendlela yokwenza amaklayenti

Indlela yokwenza amaklayenti kufanele ikhuthazwe kubo bonke abasebenzi. Futhi ngelungu ngalinye leqembu, umphathi osheshayo kufanele axoxe njalo ngezimo lapho isisebenzi senze iphutha lapho sisebenzisana namakhasimende.

Emhlanganweni wokukhiqiza, kungcono ukukhuluma ngezimo zenkinga. Ukuxoxisana okujwayelekile kungcono kakhulu ukusebenzisa ifomu lezemidlalo lokuqeqeshwa.

Umsebenzi osebenzisanayo uxazulula inkinga "yokufundisa" abasebenzi, nakuba bengenayo inkhulumomphendvulwano yansuku zonke yabaphathi abathintekayo.

Ngokuvamile, lezi zinhloso zokuqeqesha ezilandelayo zikhonjelwe ukujwayela amaklayenti:

1. Ukufundisa amakhono abasebenzi ekucabangeni nasekuziphatheni okuphumelelayo.
2. Ukwandisa izinga lobuhlakani obungokomzwelo phakathi kwamalungu eqembu.
3. Ukuthuthukiswa kwamakhono okuxhumana asebenzayo.
4. Ukukhuthazwa kokukhula komuntu siqu kwabasebenzi.

Abaphathi bezokuthengisa ngemuva kokuqeqeshwa ngenjabulo basebenzela indlela yokwenza amaklayenti. Uhlelo lokuqeqesha lolu hlelo lwabasebenzi luvame ukunikeza imiphumela emihle.

Yiziphi izihloko ezibalulekile ukugqamisa phakathi nokuqeqeshwa

Indlela yokwenza amaklayenti ikholelwa ukuthi abasebenzi banalo lonke ulwazi lobuchwepheshe namakhono. Ngakho-ke, ukuqeqeshwa kwansuku zonke okwenziwe kule ndaba kuvame ukufaka lezi zithiyo ezilandelayo:

1. Ukuqaliswa kwemisebenzi ewusizo, inhloso yalo ukwakha ukuqonda kwabahlanganyeli ukuthi kubaluleke kanjani ukunakekela iklayenti. Ukucacisa izizathu zokuthi kungani amakhasimende namakhasimende behamba. Ukwenza uhlelo lwesenzo, indlela yokugcina iklayenti.
2. Amageyimu nokuzivocavoca okuthuthukisa ikhono labaphathi ukuma ezicathulweni zabathengi namakhasimende, baqonde izidingo zabo.
3. Ingxoxo yezigaba zokuthembeka kwamakhasimende (iklayenti evamile - iklayenti eliqotho - iklayenti-adherent).
4. Ukutadisha okuqondene nokuthenga ukuziphatha, izici ezithinta isinqumo ngokuthengiselana.
5. Ukuzijwayeza ngezinsizakalo zesevisi zezihambi. Amakhono okuqeqesha asebenza kanyekanye namakhasimende amaningi. Ukuhlolwa ngezindlela zokulalela ezisebenzayo.
6. Vimba, unikele ekusebenzisaneni namakhasimende anzima. Ukuqaliswa kwemisebenzi ewusizo ekuhlaziyweni kwezikhalazo. Ukufundwa kwemigomo yomsebenzi nezikhalazo.
7. Ukuzijwayeza kwabaphathi abanezinkambiso ezikuvumela ukuba ujabulele umsebenzi. Ukufunda izindlela zokuzilawula kanye nokuzihlanganisa. Ukuqaphela amasu okusebenza nokucindezeleka nokuqeda ukukhathala.

Ake sicabangele ngokuningiliziwe eminye yemisebenzi esetshenziselwa ukuqeqeshwa kwamakhasimende.

Ukubalwa kwezindleko zokulahlekelwa kwamakhasimende

Izinzuzo kanye nezinzuzo zezomnotho indlela yokufinyelela ngamakhasimende ezinikezwayo ingaboniswa ngempikiswano yenkinga ye-arithmetic, isixazululo esingazuza ngisho nangomfundi.

Ake sithi ikhasimende lithengisa izimpahla kanye nezinsizakalo kusuka eqinile yakho ngenani lama-ruble ayizinkulungwane ezingu-10. Ngonyaka. Unyaka ngamunye le mali iyanda ngamabhule ayizinkulungwane ezimbili. Yimuphi umthamo wokuthengisa ozolahlekelwa yinkampani uma umthengi noma ikhasimende engathengi kuwe eminyakeni emihlanu elandelayo? Bala inani lezinzuzo ezilahlekile esikhathini esizayo . Esikhathini sethu kuzoba:

10 + 12 + 14 + 16 + 18 = i-ruble ayizinkulungwane ezingu-70.

Lena yindleko yiklayenti elahlekile. Ukubala okuzenzakalelayo kwalesi sibonakaliso kuyasiza ukumisa ohlelweni lwe-CRM, uma lokho kusetshenziswe eqinile.

Ukwazi ukuthi inzuzo yenkampani ingakanani, ungabala futhi inani lemali elahlekile. Isibonelo, uma umphumela wezezimali unemali engu-20% yokuthengisa, eminyakeni emihlanu i-firm izolahlekelwa ama-ruble ayizinkulungwane ezingu-14.

Enkambeni yokuxazulula le nkinga, abahlanganyeli boqeqesho kumele baqonde ukuthi izindleko zebhizinisi lizolahlekelwa kanjani iklayenti ngalinye. Kubalulekile ukugcizelela ukuthi ukusesha nokukhangwa komthengi noma ikhasimende elisha kuyabiza nakakhulu.

Izizathu zokuthi kungani ikhasimende lishiya

Esigabeni esilandelayo sesifundo, kubalulekile ukuqonda izizathu zokuthi kungani umthengi noma ikhasimende evame ukuyeka ukusebenzisa inkampani, ngaphambili ayesebenzisa izimpahla namasevisi.

Ngalesi sizathu, kubalulekile ukuthi ucele umhlanganyeli ngamunye ukuqeqeshwa ukuthi akhumbule icala elivela empilweni lapho engakhonjelwa kakhulu esitolo, emva kwalokho iphuzu lokuthengisa alizange lihambele. Kubalulekile ukuthi abafundi baphendule imibuzo:

1. Ngabe izimo zaba yiziphi izisebenzi ezikhulumisana nawe?
2. Bazigcina kanjani?
3. Yini ngempela enganelisekanga enkonzweni?
4. Ingxabano yaqala kanjani? Yini eyakwenza ukuba uthukuthele noma ucasuke?
5. Yimiphi imizwelo oyizwayo ngesikhathi nangemva kokuvakashela leli phulo?
6. Uqhubekile ukuthenga kulesi sitolo ngemuva komcimbi ongajabulisayo?
7. Bangaki abantu owabelane nabo ngendaba engathandeki?

Esikhathini senqubo yokuxoxa, uhlu lwezizathu ezenza amakhasimende noma amakhasimende ayeke ukusebenzisa izinsizakalo zezinkampani zihlanganiswa. Kuphakanyisiwe futhi ukukhumbula amacala avela kumabhizinisi lapho amakhasimende eshiya.

Izinga Lesevisi

Akuyona imfihlo ukuthi wonke umuntu unokuqonda kwakhe ukuthi isevisi kufanele ibe yinkampani. Ukuchitha imali, silindele ukuthola izinga elithile lokududuza nokuzwa imizwa emihle (noma okungenani ngaphandle kokubi).

Indlela yokwenza amaklayenti ekuphathweni kwanamuhla iqala ulwazi lwamanqanaba 3 enkonzo angabonwa ezinhlanganweni ezihlukahlukene:

1. Okuphansi. Ukulindela kwamakhasimende akulungile. Uthola okungaphansi kwalokho ayekulindele, ubhekana nemizwelo emibi.
2. Standard. Ukulindela kwamakhasimende kuhlangene. Uthola lokho ayekulindele. Iklayenti ayinandaba, uzolile.
3. Isevisi ye-WOW. Iklayenti ithola okuningi kunalokho ayekulindele. Uzwa imizwelo emihle, uzizwa isifiso sokubuyela enkampanini yokuthenga okusha.

Ukuze ufunde amazinga ahlukene wezinsizakalo, abahlanganyeli boqeqesho bahlukaniswe ngamaqembu amathathu. Ithimba ngalinye isikhathi esilinganiselwe (imizuzu engu-10) kufanele ifike futhi idlale isiteji sesitolo esitolo:

- Izinga eliphansi lenkonzo;

- ngezinga elijwayelekile lenkonzo;

- ngezinga le-WOW yesevisi.

Ngaphambi kwendawo ngayinye, lowo ohlanganyela kulo mqeqeshi, edlala iklayenti, kumele azise okwamanje, ukuthi iyiphi inhlangano ayenayo, ukuthi uhlose ukuyithenga, yini okulindelweyo mayelana nenqubo yokuthenga.

Emva kwesethulo, iklayenti ikhala ukuthi imiphi imizwelo ayenayo nokuthi yiziphi imicabango ezijikelezwe ekhanda lakhe. Umhlanganyeli ubika nokuthi uhlola kanjani isifiso sakhe sokubuya futhi ukuthenga inkampani esungulwe.

Umdlalo "Yebo, nokuningi"

Ingxenye ebalulekile yesevisi ehloswe ngamakhasimende enkampanini ikhono labasebenzi bayo ukuba bavumelane nomthengi kanye nekhasimende, ukuba babe ohlangothini olufanayo naye. Izinkinga ezivela ezindabeni zibalulekile ukuxazulula ngendlela yokuthi izinhlangothi zombili zizozuza. Kule menenja kubalulekile ukufundisa ukuqonda iklayenti hhayi njengesitha, kodwa njengomngane onokuthi ngaso sonke isikhathi avumelane ngomusa.

Akuyona imfihlo ukuthi omunye wemithetho ebaluleke kakhulu yokusebenzisana ngempumelelo nomlingani akumele umtshele ukuthi uphutha. Kubalulekile ukuvumelanisa futhi ngokushesha wenze umnikelo wokuncintisana, ukuthi kungcono kanjani ukubhekana nesimo samanje.

Lapho uqeqesha ukuze uthole leli khono eliyigugu, ngokuvamile umdlalo omnandi udlalwa, ngokuvumelana nemithetho yawo? Abahlanganyeli abafaki ukungqubuzana, kodwa bavumelane kuphela futhi bavumelane. Umgqugquzeli ukhombisa ukuthi abahlanganyeli bahlukana babe ngababili. Abalingani emdlalweni kumele bacabange ukuthi abajwayele ukujwayela futhi bazitholela ndawonye esimweni esingavamile: banamathele ku-elevator, balahlekile emahlathini, baphukelwa umkhumbi futhi baqedwa esiqhingini sasehlane, baba yizigqila. Kudingeka bavumelane ngalokho okufanele bakwenze ngokulandelayo. Abadlali baphenduka benza iziphakamiso zabo. Ngokuya kwemithetho yomdlalo, kufanele uvumelane njalo nombono womhlobo (uthi: "Yebo ...") futhi ugcwalise umqondo wakhe ("... nokunye ...").

Ngenxa yalokho, sithola izingxoxo zokuqukethwe okujabulisayo:

"Sizothenga ibhodlela lewayini."

"Yebo, nenye ikhekhe."

"Yebo, futhi sizohamba sidle ehlathini."

- Yebo, futhi sizokwabelana ne-squirrels ...

Umdlalo uhlala imizuzu engu-3-5.

Ngokusekelwe emiphumeleni yesabelo, abahlanganyeli boqeqesho baxoxisana ngokuthi yiziphi imizwelo ababhekana nayo phakathi nomdlalo, yiziphi izinto ezenzeka kuzo, okwakubonakala kunzima, nokuthi yiziphi izikhathi ezilula kakhulu.

Zama ukuthuthukisa ikhono lokusekela ingxoxo

Iphutha labasebenzi abaningi, ngenxa yokuthi ngokuvamile ehluleka ukwenza uhlelo olubhekiswe kumakhasimende emsebenzini womhlangano, ukungabaza ukukhuluma nomthengi kunoma yiziphi izihloko ezingahlobene nokusebenza. Phakathi naleso sikhathi, amakhasimende amaningi akhetha ukubhekana nalabo abathengisi abaye bahlakulela ubuhlobo obuhle.

Ngakho-ke, ngenkathi kuqeqeshwa ekwenzeni iklayenti, inqubo ye "inkulumo encane" ifundwa. Abahlanganyeli bamenywa ukuba bakhulume ngezihloko ezingabonakali besebenzisa izindlela ezilandelayo:

1. Ukucaphuna lokho okushiwo yi-interlocutor.
2. Ukunikeza ulwazi oluwusizo lomlingani.
3. Tshela indaba ethakazelisayo.
4. Ukubonga.
5. Yenza ukuncoma.
6. Yenza isitatimende esihle.

Ukuzivocavoca "I-Glossary"

Lo msebenzi wokudala usiza abaphathi ukuthi bafunde kanjani ukukhuluma ulimi lomthengi. Abahlanganyeli ekuqeqesheni bahlukaniswe ngamaqembu. Umholi ngamunye weqembu uyalwe ukuba abhale umbhalo wokuletha izimpahla kanye nezinsizakalo zenkampani, okufaniswa nommeleli othile (umqambi, umdokotela, umkhumbi wemoto, intatheli). Ukuze izinkulumo zinikezwe amahora angu-5-10. Umbhalo wokukhangisa kufanele ubhalwe phansi usebenzisa ubuchwepheshe nemigomo esetshenziselwa kakhulu imvelo yomsebenzi wamakhasimende.

Ukuzivocavoca "Qagela lokho angakuthandi"

Omunye walaba ohlanganyela yokuqeqeshwa sikhombisa umthengi abebengeneme: ikhasimende unqume isakwazi ngakhonza inkampani, kodwa engafuni ngqo ukumemezela isizathu kokushiya. Isizathu kuchazwa kusengaphambili uyibhala phambili. Ilungu le-iklayenti kungaba ukudedela noma yimiphi imibono noma ukubonisa imizwa, kodwa engayivezi inkinga. Umsebenzi we-umhlanganyeli yesibili - ukuqonda ukuthi yini ngempela iklayenti enganelisekile.

Ekugcineni, umkhuthazi esifingqa Imiphumela: Ingabe umphathi wathola imbangela ikhasimende ukungeneliseki ngasiphi isizathu kwakungase futhi kufanele njengeliyiZwi ikhasimende salisikisela inkinga.

Qeqesha "ukuchazela umuntu akaqondi"

abahlanganyeli Ukuqeqesha kukhona, babe they dayisa ezitolo ngokuvamile, kodwa hhayi umkhiqizo elula, efana drive flash noma ikhadi lasebhange. Iklayenti - abantu ongenalwazi (ingane encane, lona wesifazane, ngangingazi ukuthi inqubo, esemusha, a yisithulu yisimungulu ngaphakathi phelele crazy). Umsebenzi umdayisi - ukuchaza ngenhlonipho, ulimi kufinyeleleke ikhasimende ngokuqondile ukuthi uthengisa futhi kungani lento kuyadingeka ukuze umthengi.

Izici yokuqeqeshwa ebhange

indlela kwamakhasimende-ngamakhasimende ebhange ukuze lelisu nzima inhlangano ukuhweba. Umsebenzi walabo abasebenzi isikhungo sezezimali akuyona kuphela kwamakhasimende, kodwa futhi ukunamathela eziningi kwezinkambiso zomthetho, izinqubo kanye nemiyalelo. Kule ndaba, ngelinye ilanga isisebenzi sasebhange Kumelwe ubeke phambili eziningi izimfuneko iklayenti mayelana nokuhlinzekwa amaphepha adingekayo, imilayezo ulwazi olufanele.

NeBandulo ku indlela iklayenti ngamakhasimende for abasebenzi isikhungo sezezimali kumele zibandakanya acatshangelwe kahle block Izimangalo ukuphikisa. abasebenzi Bank kubalulekile kule nqubo ye amakilasi yokuthuthukisa amakhono ukuphathwa ukungqubuzana esithambile.

Ngokucophelela umdlalo eziphelelwe imisebenzi ukusiza Yiqiniso abahlanganyeli ufunde indlela ukukhonza amakhasimende ezingeni eliphezulu kakhulu, ngesikhathi esifanayo ufuna izinto zenziwe ukuqaliswa izidingo kwenhlangano.

Uhlelo noqeqesho labasebenzi kanye nalabo yasebhange kuzomele sifake block enkulu ukuphathwa isikhathi kanye self-inhlangano. Operating izisebenzi, loan officer, yokuthengisa abasebenzi abasebenza ngaphansi Friend kwesikhathi ingcindezi. Basuke nomkhawulo nesikhathi uhwebo, futhi ngesikhathi esifanayo ngokuvamile kufanele ubhekane emigqeni izivakashi omubi othanda uNkulunkulu. ukucindezeleka njalo kuthinta ubunjalo ukuxhumana namakhasimende.

Coaching amakhono ukuze zikwazi ukuziphilisa esikhathini isimo ukusebenza kufanele ube enye izihloko ezisemqoka ekilasini nabasebenzi ebhange.

Ukuqeqeshwa abasebenzi imfundo

Ngenxa yokuthi inani elandayo kokubili zemfundo secondary futhi ephakeme baba inzuzo ngokugcwele, isimo sengqondo maqondana abafundi nabafundi. indlela Customer ngamakhasimende emfundweni futhi yande. Ngaleyo ndlela othisha awela ngempela baxakekile. Ngakolunye uhlangothi, kufanele elibanzi ukuhlola ulwazi abafundi babo ngokudalula izikolo ongaphakeme uma kunesidingo. Ngakolunye - ngisho umfundi neprilezhny manje iklayenti. Ukunganeliseki saKhe nalesi semfundo kungase kuholele ekulahlekeni kwemali engenayo ingxenye esikoleni noma enyuvesi.

Ngakho-ke, ukuqeqeshwa kothisha kuzomele sifake kabusha kuphasiswe futhi ukuhlaziya zonke izimo inkinga kuphakama ekilasini, izinkulumo, izingqungquthela. Othisha kubalulekile ukuze ufunde ukuthi uvuke endaweni labafundi uyaziqonda izidingo zabo.

Futhi zabafundisi kubalulekile ukubazi kahle ubuciko we trainings ukuba ugqozi abafundi, ukuvusa kuzo isifiso esinamandla ukuthuthukisa ngokujulile nodaba.

Izici kanye noqeqesho labasebenzi kanye ezokuvakasha

indlela Customer ngamakhasimende embonini yezokuvakasha kubaluleke ngokukhethekile. Kwezamabhizinisi, abantu azibonayo izinkinga eziningi ezincane nokushintshashintsha buthule, elinde kubo. Going eholidini, Nokho, ngisho nalabo abayimilutha yomsebenzi ezingamahlalakhona ungafuni ukubhekana nobunzima nezinselele njengobaba nendodana. Izinkampani ezihlobene umkhakha ezokungcebeleka, ezokuvakasha, ukuzijabulisa, kufanele kube ikakhulukazi unake kumakhasimende.

Phakathi nokuqeqeshwa, kubalulekile unake okukhethekile umsebenzi sengqondo esiqondile iqhaza. Abasebenzi amahhotela, ukuzijabulisa izindawo, izindawo zokudla, travel ejensi ezibalulekile echichima amandla ukuthula nenjabulo. Ngokuthenga ithikithi phesheya noma ithikithi ukugibela, iklayenti ufuna ukuzizwa ukuthi ephumule.

isiphetho

indlela Customer ngamakhasimende kule nkinga asiyeki kube lusizo. Esimeni semakhaya austerity e izinhlangano eziningi ziye lwenteke ngempumelelo umbono yokuvumela ukuba ugcine ku abathengi kanye namakhasimende.

Ngakho ukuthi amakhasimende bethembekile, izinkampani eziningi ukuqhuba izingxenye zawo futhi ukuhlonza ngokuphelele izidingo. Esimweni esibucayi, umncintiswano obuqinile. Tinhloko amafemu ukhathazekile ngokuthi amakhasimende ufuna, lokho nemali bazimisele ukuchitha, imiphi imikhiqizo usengayenza noma uthenge ngokukhethekile amakhasimende abo avamile.

Kubonakala sengathi kunezinkinga zemali uyokwendlala nakakhulu indlela ikhasimende-ngamakhasimende amabhizinisi amancane kanye naphakathi. Izinkulumo kanye nemihlangano yokufundisa anikezelwe lesi sihloko kungenzeka ahlale isikhathi eside lesi sikhulu ngolaka.