ISO 9001 - kuyini? ISO 9001 Quality System

Ukulanda ezinye uhlobo ibhokisi, umsebenzisi ubona eningi nema kungukuthi njalo eyaziwa kuye. Ngaphezu kwalokho, konke abakushoyo mayelana ikhwalithi yezimpahla kanye nezinsizakalo, kutfolwa kwetitifiketi kanye iwaranti. abantu Modern, ikakhulukazi ongumnikazi noma ophethe ibhizinisi, kufanele uqaphele ukuthi kwenzekani. Ngakho-ke kuyadingeka lokumba le nkinga futhi uqale kusukela ISO ethandwa kakhulu 9001. I-International Standard Kuyini, kanjani eqinisekisiwe, sizuze inikeza nezinye izinto, kuzoxoxwa ngakho ngokuningiliziwe ngezansi.

izinga

Igama elithi "izinga 'simi siqinile kule isichazamazwi awo wonke umuntu. Zonke amazinga ukunikeza ezahlukene, definition lesifinyetiwe. Izinga lokuphila umthengi isilinganiso - umugqa (noma kangcono namanje kudlulwe) ukuthi ulindele kwalokho akuthola. Noma ngabe isevisi, ukuthenga ukudla, izingubo, izinto zasekhaya, noma yini okunye, umthengi ulindele ukuthi ngiyomletha bazuze noma injabulo.

Njengoba lokhu isilinganiso kuyinto subjective kakhulu, ithuthukiswe letitsite, ukuhambisana okuzokwenza ukunquma degree of izinga. Ukuqinisekisa ukulandelwa kwemithetho izimpahla noma amasevisi kungenzeka izinhlangano ezahlukene ezizimele, nakuba nginikeza umbono walo.

Umthengi ngokuyinhloko unesithakazelo, kodwa uma le nkinga akuyona omunye wemizila ebaluleke kakhulu umkhiqizi ukwenza impumelelo sina futhi eside ngeke uphumelele njengesikhonzi umkhiqizo noma isevisi.

isheke izinga

kukhona isheke yangaphakathi e izinhlangano eziningi. Lapho umnyango noma izikhulu ezithile ekuhloleni umsebenzi futhi zaveza izimpahla. Ngokuqinisekile, ku umnqopho izinkomba ezinjalo usungaqala okomkhiwane kuphela, kodwa ukuze uyozinikela kuwufanele ngokuphelele ke.

Eyesibili uhlobo lokuvivinywa - uzakwethu. Ngokwesibonelo, lapho abahlinzeki kumelwe ahlangabezane nezimfuneko ezithile, ukuhlukumeza zazo ekunqatshulweni yesivumelwano nokubambisana. Ihlola esiyolandelwa ngokuqondile noma ngama-third party. Ngokwesibonelo, izinhlangano oqhuba isitifiketi ngokuhambisana GOST noma ISO 9001 ejwayelekile.

Certification kungase kube impoqo noma yokuzithandela. Akubalulekile ukukhuluma mayelana umehluko kungenzeka maqondana ikhwalithi yemikhicito lezi zilwane. Imikhiqizo eminingi angaphansi isitifiketi oyisibopho: imikhiqizo zezingane, amakha, nemithi, amakhompyutha, izimoto, njll Kodwa isitifiketi saziso akuvimbeli pass yokuzithandela futhi uthole ISO 9001 isitifiketi.

Esikhathini Russian Federation izitifiketi elandelayo yokuzithandela kuyizinto ezivamile: GOST R, TR (Technical Regulations), ukuphepha umlilo, phytosanitary, isitifiketi lendabuko, ISO 9001.

Kuyini futhi nini ukusebenzisa isitifiketi

Ukwenza isitifiketi yokuzithandela inkampani noma ngasiphi isikhathi uzizwe isidingo namandla ukuze lelisu icebo lakhe. Nokho qinisa GOST ISO 9001 uncoma hhayi lapho enquma ukwenza ukuphathwa futhi umyalelo ewohloza "phezulu phansi", nalapho wonke inkampani uzizwe ukubaluleka ukuswela. Ekusebenzelaneni kuyacaca ukuthi uma isinyathelo livela abasebenzi, futhi inqubo izitifiketi kulula, kangcono futhi ngokuyimpumelelo.

Ngakho, ukuze uphendule lo mbuzo main: "? ISO 9001 - kuyini" Lokhu nezidingo zomhlaba wonke ukuphathwa izinga. Kuyaphawuleka ukuthi le akuyona izimfuneko umkhiqizo othize noma isevisi, akaqinisekisi izinga yabo, lokhu izidingo ukuphathwa uhlelo, kodwa umphumela ngokuqinisekile nomthelela emkhiqizweni ozophuma. Kungenze indinganiso jikelele, efanelekayo zombili izinkampani ezinkulu kanye amafemu amancane.

Lapho ukukhipha ISO 9001 isitifiketi?

ISO 9001 "Quality Management Systems. Centre Izidingo 'angakhipha umzimba isitifiketi accredited kule ndawo.
Thina Waxhumana i isitifiketi uchwepheshe semenova Evgenia inkampani "RosTestStandart» (www.rosteststandart.ru), acela ukuchaza kanjani isakhiwo idokhumenti:

"Ngesikhathi sokwelashwa sikucebisa iklayenti mayelana izigaba isitifiketi, isikhathi kanye nezindleko umbhalo wokugcina, ngemva kokuvuma isivumelwano. Umgomo wethu ukusebenza namaklayenti - ukukhipha idokhumenti ngokushesha ngangokunokwenzeka ikhumbula zonke nezidingo ikhasimende futhi ukuzibandakanya sakugcina kungxenye yakhe. Iminyaka 11 siye sikhishwe izitifiketi ezingaphezu kuka 7,500 sokubhalisa bavela izinsuku 2 ngenxa inqubo olususwe. "

Le nkampani "RosTestStandart" kuyinto egunyaziwe isitifiketi umzimba, futhi inamagatsha 56 eRussia elikuvumela ukuba usebenze namaklayenti ezivela ezifundazweni ezahlukene. Futhi phakathi amaklayenti yenkampani aniveli Russia kuphela, kodwa owayevela eBelarus, e-Ukraine, e-Azerbaijan, Tajikistan, Kazakhstan.

Okwenza isitifiketi ISO

Ngo emakethe namuhla, amaningi izinkampani anikeza izinkonzo noma imikhiqizo efanayo. ISO 9001 inikeza:

• i ukwanda ezengeziwe isilinganiso nesithombe yenkampani emehlweni amakhasimende, abalingani kanye nabasebenzi;

• inzuzo yokuncintisana;

• nokwethenjwa ngamakhasimende nozakwethu;

• ISO 9001 uhlelo ekwakheni efanele kanye nokusetshenziswa obengeziwe imfuneko ukuthi kuba nokuhleleka enhlanganweni (ukuhlela, ukuqapha), futhi, ngenxa yalokho, ukuthuthukisa ukusebenza kwezimali;

• ithuba iqhaza amathenda lapho isitifiketi omunye izimo;

• ithuba ukungena ezimakethe zomhlaba jikelele.

Uma inkampani yakho kuziwa embonweni wokuthi kwase kuyisikhathi sokwenza uthole uhlobo kamatikuletsheni, kodwa akubona bonke abantu abayamukelayo izinguquko ebuholini, kubalulekile ukuba sibethula ISO 9001. Lokho oyikho, lokho kunikeza izinzuzo futhi kanjani ukuba eqinisekisiwe. Kubalulekile ukukhumbula ukuthi i-ISO - akuyona nje 'lwephepha' ka ukubhida nesithombe, ngokuyinhloko ephumelelayo ukuphathwa ithuluzi. Uma esetshenziswa at zigcwele, kodwa akumelanga, imiphumela ayibi eside ukufika. Kukhona izinhlangano ukuthi kukhona "bukhoma" on the ISO ejwayelekile, kodwa musa ugijimele ufanelekele isitifiketi.

Into ebaluleke kakhulu i-ISO 9001 ejwayelekile

Izinqubomgomo, izinhlelo, ukuhlolwa, ISO 9001 ukubalwa kwezimali - kuyini nokuthi ukusebenza nabo, ukuthola abaphathi. Bavame basisize labayali kusukela izinhlangano zezitifiketi.

Into esemqoka ukuthi kubalulekile ukukhumbula futhi njalo uholwe inkampani, eyethula ukuphathwa izinga uhlelo ISO 9001 - ukuphathwa isimiso 'Hlela, Kwenze, Hlola, uMthetho ". Noma yisiphi isenzo kusukela kwenkululeko isitifiketi kumele kuxoxwe "jaha" ngokusebenzisa le ngokulandelana.

abaphathi Abaningi bayokuthi smile, ngoba lesi simiso Sekuyisikhathi eside kwaziwa. ISO ejwayelekile akusho inhloso ehola, kodwa uyavuma ukuthi bathobele kancane leli qiniso elilula, njalo futhi yonke indawo.

Izimiso ISO 9001

ISO 9001 siqukethe izimiso eziyisisekelo eziyisishiyagalombili:

• Ikhasimende focus. Kubalulekile ukuqaphela ukuthi lapha sikhuluma hhayi kuphela mayelana umsebenzisi, iklayenti, umthengi (nakuba lokhu kuze kuqala!). neminyango langaphakathi, abasebenzi zibhekwa njengeziyisidala abathengi imikhiqizo ukuthi ukukhulula nabo. Yonke iminyango lenkampani ngandlela-thile ukubambisana, sadlula iketango umkhiqizo sidle, noma imikhiqizo ehlobene.

• ukuphathwa ubuholi. Nokho, uma isinyathelo kungokwalabo abasebenzi, kodwa iqhaza, kweso kanye izinqumo ezibalulekile kuyodingeka kubaphathi nganoma iyiphi indlela.

• Ukuzibandakanya lwabasebenzi. Bonke abasebenzi, kungakhathaliseki isikhundla kufanele baqonde ukubaluleka imikhiqizo eyikhwalithi kanye ukubona indima yabo ukuwufinyelela.

• indlela Process. Inqubo - umsebenzi has kokwenziwayo, imiphumela kanye nemiphumela. ISO 9001 uhlelo nale ndlela ibandakanya neminye iminyango eminingana futhi uyakucabangela izidingo zabo, amathuba kanye nobuthakathaka.

• indlela ehlelekile. Uma ubheka iyiphi inhlangano emnyangweni ngamunye 'ukudansela isiginci sakhe ingubo phezu kwakhe "futhi ngezinye izikhathi izimfuno aphikisanayo izixazululo. Umsebenzi lobuholi - ukuthola ebucayini futhi wenze isinqumo ezokwenza ukuhlangabezana nezidingo kanye nezinhloso zayo yonke iminyango ngesikhathi esisodwa, ukuthi kumele iboniswe e ikhwalithi yemikhicito nesithombe yenkampani. Lwenteke indlela yokuphathwa kwamazinga kuzosiza kule ndaba.

• intuthuko eqhubekayo.

• Ukwamukelwa izinqumo okuncike ebufakazini. Lapha ukusiza ngeke Umhlahlandlela imibiko, ukubalwa kwezimali, okuhlaziya, izikhalazo, ukuhlaziywa izinkomba, iziphetho sokuhambisana izinhlelo nokunye. D.

• Letihlomulisa umphakeli ubudlelwano.

Inqubo isitifiketi

Indlela eya isitifiketi siqukethe 10 izinyathelo ezivamile:

1. Hlola uhlelo lwakho siqu ukuhlangabezana namazinga omhlaba. Ungenza lokhu bebodwa noma ngosizo labayali zangaphandle.

2. batsatsa tincumo nokwenza izinqumo mayelana izenzo zokulungisa (ungakhohlwa ngendima ubuholi kanye ukubandakanywa abasebenzi).

3. Ukuqalisa izinqumo ezithathwe.

4. Ukuhlola umphumela, kwamabhuku okuphindaphindiwe.

5. Uma imiphumela yokuhlolwa akhayo, ukusebenzisa emzimbeni isitifiketi.

6. isivumelwano ne accreditation maqondana GOST ISO 9001 inkampani.

7. Nikeza komcwaningi wamabhuku wangaphandle imibhalo edingekayo, ukunikeza ukufinyelela eceliwe into, inqubo, abasebenzi (izimfuno zabo, yena mnyombo nawe kusengaphambili ku uhlelo audit).

8. Sukani ke izincomo kwamabhuku.

9. Landela izincomo noma ukuguquguquka.

10. Thola i-ISO isitifiketi 9001. Izinga inkampani yakho manje ezihlukile kwezisemthethweni (hang isitifiketi anezinhlaka, indawo ku-intanethi, ukuhalalisela osebenza nabo, abasebenzi futhi wazise amakhasimende nesibambisene nabo).

Khumbula ukuthi isitifiketi anikezwe iminyaka engu-3, kanye unyaka ngamunye isidingo ibhekane yokuhlolwa kwamabhuku kwaminyaka yonke. Futhi-ke, ukuhambisana nayo yonke ukuthi kuboniswe inkampani, bese ulandela yonke ukuzibophezela okwenziwe nge ukungena emphakathini izinhlangano eqinisekisiwe.

nemibi ISO

Prakthiza kubonisa ukuthi, naphezu kwayo, has isitifiketi ISO has bokwenza zayo. Nakuba lezi amaphutha zichazwe kalula, kufanele baqaphe:

• Kunomsebenzi omningi ephepheni. Imibiko, yezifiso, imibuzo kanye nokunye, kodwa ngakolunye uhlangothi, ngaphandle kwabo ukuthola ukulawula futhi isinqumo umgomo.

• imigomo kakhulu jikelele, kwenza uhlelo nezimo futhi enza izinto ezihlukahlukene, kodwa ngesikhathi esifanayo phuca imininingwane kulabo abayidingayo.

• Hhayi kulula ukuba kusebenze, ababuthakathaka, izinkampani ungakulungele ukunciphisa isitifiketi isenzakalo esisemthethweni (kulesi simo, isitifiketi kuba kathathu eqolo ngaphezu kwanoma ziphathwe ukusetshenziswa langempela).

• Izindleko (izindleko isitifiketi, "redrawing" ohlelweni oluthile olumisiwe labayali ngaphandle tisebenti leticeceshiwe emkhakheni izinga) Lesi esinye isizathu ukuthi kufanele silwele ukusetshenziswa real kohlelo izinga.