Isiqu sokuxhumana kwebhizinisi

Yibani isisebenzi senkampani ehloniphekile, thola ukuzethemba phakathi kozakwethu kanye nomholi, ukufezekisa imiphumela emihle kuze kube nokwanda - konke lokhu kungafinyelelwa uma ufunda isithunzi sobudlelwane bebhizinisi. Yiqiniso, kubalulekile hhayi kuphela ukulifunda, kodwa futhi ukuyisebenzisa ngokwenza, ngamanye amazwi, ukuze ukwazi ukuziphatha ngendlela efanele emsebenzini. Kuzo zonke izinkambiso zokuziphatha kwebhizinisi ukuthatha izimpande, kuzothatha isikhathi esithile, ngaphandle kwalokhu nganoma iyiphi indlela.

Ngakho-ke, yikuphi ukuziphatha kokuxhumana kwebhizinisi. Ngokweqile, kuyisethi yemithetho okufanele ilandelwe ohlelweni lokuxhumana kwebhizinisi. Iqukethe imithetho yokumelela nokuzijwayeza, imithetho yokuqhuba izingxoxo zebhizinisi, ukuhlela imihlangano yebhizinisi nokuqhuba izingxoxo zebhizinisi, izidingo ekukhulumeni, ukubukeka, imikhuba, njll.

Imithetho yokumelela nokuphola

Uma uthatha umsebenzi, udinga ukuzethula, usho igama lakho, isibongo, isikhundla sakho, isikhundla sakho kanye nomsebenzi wakho. Isivakashi kufanele ngaso sonke isikhathi sibe ngowokuqala. Ukungena enkulumweni nekhanda kungenzeka kuphela emva kokuba ekhuluma ngokwakhe.

Izinga lokulashwa

Isimiso sokuxhumana kwebhizinisi sisho ukuthi omncinyane nomdala, indoda nowesifazane, ongaphansi komholi, kufanele amthobele kuqala. Yiqiniso, ibhizinisi lebhizinisi elibanjwe kahle alikwazi ukulinda lapho abantu abangaphansi kwakhe bebambingelela kuqala, ngakho akukho lutho lokukhathazeka ngokuthi ngabe uyayenza yini kuqala.

Izingxoxo zebhizinisi

Ingxoxo yebhizinisi ingenye yezinjini ezinkulu zokuhweba. Yingakho umuntu webhizinisi kufanele akwazi ukuqhuba kahle le ngxoxo. Kubalulekile ukuchaza ngokucacile imicabango yakho, ukukhuluma ngokufanele, ukwazi ukulalela i-interlocutor futhi ungamphazamisi noma yini. Ingxoxo yebhizinisi akufanele ibe yisithukuthezi, kubalulekile ukuthi i-interlocutor ingayidonsela kuyo isiphezulu sayo ngokwayo. Uma enganelisekanga ngento ethile, kufanele uhlale ukwazi ukuxazulula isimo, uyibuyisele endleleni efanele. Akuvumelekile ngesikhathi senkulumo yebhizinisi ukuphakamisa izwi, ukusebenzisa ulimi oluhlambalazayo futhi kunzima ukuqonda umusho nemigomo.

Ukuziphatha kwezingxoxo zebhizinisi ngocingo

Ingxoxo yocingo yebhizinisi kufanele ibe mfushane ngangokunokwenzeka, ngakho ingxoxo yonke kufanele iqhutshwe kuphela ngokufanele. Okokuqala, udinga ukusho ukuthi wamukele futhi uzethule, unike igama lakho negama lenhlangano. Ngaphambi kokuba uqhubekele engxoxweni yengxoxo, udinga ukubuza umxhumanisi uma enesikhathi esanele. Endabeni lapho ephuthuma, vumelana ngesikhathi esikahle kakhulu sokuxoxa.

Ukubukeka Nokuziphatha Kokuziphatha

Ukuziphatha kwezokuxhumana kwebhizinisi kuthinta ubuso bomuntu. Futhi lokhu akukhathazi nje ukubonakala kwakhe kuphela, kodwa nokuziphatha kwakhe. Izembatho kufanele zihlale zihambisana nesitayela sebhizinisi, akumukeleki ukuzosebenza ezembathweni ezingavamile, ukhetho kufanele lunikezwe izingubo ezivinjiwe, imibala elula, ngaphandle kwemigqa eyengeziwe nempahla. Uma sikhuluma ngemikhuba yokuziphatha, kufanele udinga umqondo kukho konke: ukungena kanjani ekamelweni ngendlela efanele, ukuphuma, ukuzivimbela ngesikhathi sokuxoxa ngebhizinisi kanye nezingxoxo. Ukuziphatha kokuxhumana kwebhizinisi kuyisidingo sokuzivikela emikhondweni emibi: ukuhlala, ukuxoxela esihlalweni sobukhosi, ekugcineni kwetafula, ukukhetha emakhaleni nasezindlebeni, njll.

Isiqu sokukhuluma ekukhulumisaneni kwebhizinisi

Kubalulekile hhayi kuphela ukubambelela ukubaluleka kulokho esikukhulumayo, kodwa futhi nokuthi lolu lwazi noma lolu lwazi luzovela kanjani. Umuntu okhuluma ngokuzithiba futhi akhiqize ngokucacile umqondo omuhle kunomuntu okhuluma ngokungafani, ukukhubeka ngomusho ngamunye. Inkulumo yezwi nayo idlala indima ebalulekile. Udinga ukwazi ukuthi iyiphi ingxenye yombhalo ozogxila kulokho okumele ubheke. Ezingxoxweni, ukusetshenziswa kwemigomo eyinkimbinkimbi, amagama anzima ukubiza amagama nezinkulumo akuvumelekile. Kubalulekile ukuthi konke okushiwo ngakho kufanele kucace kumxhumanisi. Ukuthula phakathi kwemihlangano yebhizinisi kanye nezingxoxo akuvumelekile. Lokhu kusikisela ukuthi isikhulumi ngokwakhe asiqondi okuningi ngalokho azokukhuluma ngakho.