Ukwandisa yokuthengisa namakhasimende wanelisekile

Ayekwesinye ekufuneni yokufuna entsha yekhasimende, abaphathi kanye abadayisi ngokuvamile asiwanaki into eyodwa ebalulekile. Ungakwazi ngempela kalula ahlele yokuthengisa ukwanda ngumuntu amaklayenti abanokwazisa!

Futhi kulesi sikhathi sithola elinye iphuzu ezithakazelisayo, okuyinto kuwufanele ukunaka uma ufuna ukuthola oda enkulu imali.

Kodwa okokuqala, ngemuva.

Nginesicelo sinye nje amaklayenti wayala ngemva izimvilophu nge logo.

I-oda lalilincane kakhulu, kodwa ukunakwa sethu esinomusa iklayenti kwaba sengathi yena nathi ikhokhwe kwesigidi.

Ngemva kwesikhathi esithile iklayenti efanayo wasibiza isicelo siqu. Wayazi ukuthi kungathatha oda omkhulu, futhi kwadingeka ukuba enze imvilophi esisodwa nje lomshado izithombe. Sakwenza lokho. Ngaphezu kwalokho, lapho baletha imvilophu, kazithathanga imali ke.

Kusukela ngaleso sikhathi, lapho ukuthi ikhasimende ikhona isidingo yokunyathelisa, ubiza kwethu kuphela lufuna ukwenza ukuthi i-oda nathi. Futhi kuphela uma thina ngasizathu simbe oda Awukwazi ukwenza, sase kakade ngifuna umuntu. Akabange nentshisekelo inani oda, uzimisele ukukhokha nakakhulu, kodwa oda kithi.

Ingabe unayo amaklayenti ezifana?

Lokhu nje ingenye izimo ukuthi ngingathanda ukuchaza. Eqinisweni, lezi izindaba esizibekele.

bona bonke ubilise phansi into eyodwa - isidingo ukutshala isikhathi nemali ekusunguleni obujulile amakhasimende.

Njengoba wazi, angikuthandi ukucabanga abstract futhi unike ezinye zezibonelo eziqondile izindlela kungenziwa kanjani.

1 indlela. Yemisebenzi ababeyenzile.

Esikhathini esingeside esidlule, ngangivame amasevisi call centre. Kwadingeka olulodwa ukuze likhale oxhumana mayelana 1,000, ne score waya imizuzu.

kobudisi kwaba ukuthi bonke oxhumana nabo babe eliseMpumalanga Ekude, futhi siba nabo umehluko amahora 5! Okungukuthi, ungabiza ezingeqi kwezingu amahora 12-13.

Ngangingakwazi yokwethuka! Kusasa, zonke kwadingeka ikhale, kodwa ngubani sizakwenza?

I-call centre, engisebenze naye ngesikhathi, benqaba ukwenza kanjalo, ethi kwase kwephuzile wathi ukuthi kunoma yisiphi isimo abanayo isikhathi, futhi ezingaphezu kuka-2 opharetha ngokulandelana ayikwazi zihlukaniswa.

Ngase ngibiza kwelinye call centre. Futhi ngathunyelwa umqondisi ngubani, ngoba noma ngabe yisiphi isizathu, yena waba waziphatha lezi zinkinga.

Ngesizotha ukuthi zivela, ngokuthi intengo somyalelo limnandi. Kakade ngalesi sikhathi, ngangingazi benamandla kuye ukubonga Amazing. Ekugcineni, mina kanye, lapho ebhala ukuthi wayesebuyile kakade wavumelana opharetha, zifike kusasa ngalesi 6.00 ekuseni, ngesikhathi likhale kuze eMpumalanga Ekude !!! Futhi lokhu ngaphandle kwenkokhelo eyengeziwe futhi ngaphandle isicelo.

Akubuzwa ukuthi lokhu call centre Manje nginomuzwa endaweni ekhethekile?

Isiphetho: Uma ikhasimende udinga usizo - Ake usikhombise sibone. Ukwazisa izokwengeza plus omkhulu inkampani yakho. iklayenti Nokubonga akusho skimp on izincomo kanye uyokukhumbula kuze kube phakade.

2 indlela. Speed.

Ngo ibhizinisi, ngokuvamile ezimweni eziphuthumayo uma udinga okuthile ngokushesha.

Futhi yithuba elihle ukuze uthole indawo ekhethekile inhliziyo ikhasimende.

Sine ubuncane 3 amakhasimende ababambisana nathi ngenxa ijubane.

Ngenxa yokuthi sinye thina bophulwe them uma they zidingeka ngokushesha.

Empeleni, Ekaterinburg kukhona izinkampani eziningi kangaka ezinkulu nezincane ukuthi bekwi professional nobuciko bokunyathelisa umkhakha.

We ngokukhethekile yokunyathelisa, bese usithumela izincwadi. Nokho, sinikeza okubandakanya izinhlelo amapheshana zokunyathelisa.

Futhi hhayi kanye nje kuphela noma kabili, sikubiza amakhasimende zilungele akhokhe imali kuphela yokuthi sanyathelisa amapheshana zabo (noma izimvilophu) impelasonto noma kusasa.

Sivame thina ongalungisa leyo miyalo. Yingakho esinalo amakhasimende avamile e emakethe ukuncintisana.

Futhi lesi sibonelo kufanelekile izindawo eziningi zebhizinisi.

Kuyamangalisa ukuthi kuncane kangakanani lapho izinkampani ezimisele ukusiza ngempela IYAPHUTHUMA!

Futhi elinye iphuzu elibaluleke.

Khulisa ijubane ekuphenduleni okuthunyelwe ikhasimende! Lokhu kukodwa kuyokulethela eziningi ama-oda.

Ngizokutshela siqu Isenzo sami siphumelele.

Ngizama njalo ukuba ngokushesha uphendule amaklayenti ami abalingani.

Ngisho noma Angikwazi ukuphendula ngokushesha, ngiyibhala: "Njengamanje abakwazi ukuphendula ngoba okunjalo futhi ngenxa yaleso sizathu mina. Vele sicacise ngemva kwehora, futhi ngiyophendula nawe masinyane. "

Ngakho, abantu labo mina ukuxhumana, akukho limbo. Ziyazi ukuthi isigijimi sabo Ngithole, ukufunda, futhi uqale ukucubungula.

Nakani ke!

Isiphetho: ngokushesha baphendule imiyalezo ikhasimende futhi uqale ukugcwalisa kwemiyalelo ephuthumayo, uma ungaphenduki. Ama-oda okunjalo zingakubiza kancane, lokho kulungile. Okubaluleke kakhulu, iklayenti ziyokwazi ukuthi bangathembela wena ezikhathini ezinzima, lapho ukulandisa kuqhubeka umzuzu.

3 indlela. Ukwethembeka.

Kungakhathaliseki ukuthi zinkulu kangakanani isilingo, ngaphansi kwanoma yiziphi izimo, ungakhohliswa yileyo yiklayenti.

manje Ukwethembeka isibe ngakho akuvamile ukuba uma ikhasimende uyaqaphela ukuthi singabantu ekhohlisa kuye, kodwa wangabona ukuthi sikwenze, uzizwa ukumangala ezithandekayo injabulo.

Ukukopela - kuba njalo inzuzo yesikhashana. Ukwethembeka futhi kuqinisa simo sakho emehlweni ikhasimende ukuze enkulu wokweshumi ke iyokwenziwa ukwenza nje wena.

Ngubani ngokuvamile akhohliseka, ukuthi umlingani amaklayenti abaqotho, abanokwethenjelwa ngeke bayibeke phansi ngazo zombili izandla. Lokhu kuzokwenza ukukunikeza eside, zizale, nokubambisana ezuzisayo.

Awu, manje uyazi ukuthi kulula kangakanani ukuhlela ukwanda yokuthengisa ikhasimende le-sibonge. It uhlala kuphela ukusebenzisa lezi zindlela practice futhi ujabulele imiphumela.

Wena amadili enkulu!

Iqembu lethu contact, "kanjani ukuheha abathengi. Izimfihlo ngempumelelo PR ».

Joyina manje!